h INFO/FAQ | Unusual Genes Clothing Co.

The Unusual Lifestyle Brandâ„¢

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    What forms of payment do you accept?

    We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

    Paypal Payments

    Do I need a PayPal account to purchase from this store?

    No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

    How secure is this store?

    This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

    Do you offer wholesale or bulk pricing?

    Yes, but we screen the companies who are interested in carrying Unusual Genes Clothing products. We want to make sure that the Unusual Genes brand is a good fit for the companies with which we work with. If you would like more information, please contact us via email and include some background information about your shop/company.

    What is your return policy?

    Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery, but email us first if there is a problem. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us via email at sales@unusualgenesclothing.com.

    Item availability

    The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

    Do you have sizing information?

    We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between items, please use our chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact us by email at sales@unusualgenesclothing.com.

    How can I track my order?

    You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

    When will my order will shipped?

    Orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays, and usually ship within 3-5 business days pending availability and credit verification. All orders placed after 3 PM EST will begin processing the next business day. Orders placed on Friday after 3 PM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS*


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